Terms and Conditions


Customers, Bookers, Buyers or Hirers

Herein after and for the purpose of these terms known as; ‘the client’

This agreement is made between the client and the supplier and may only be amended in writing, prior to the event date and if accepted by all parties.

  1. Connections Entertainment Ltd is under NO obligation to hold any act, supplier or date for a reason, without being in receipt of an e-signed contract, confirmed online booking request or deposit. A notification by email is not sufficient on its own to hold or confirm any act, service or supplier.
  2. Connections Entertainment Ltd reserves the right to replace any supplier on a like for like basis should the contracted supplier become unable to perform due to illness, accident, equipment failure or otherwise. Connections Entertainment Ltd may or may not notify you of a replacement, in the unlikely event that Connections Entertainment Ltd are unable to locate an alternative supplier or suitable replacement service ‘the client' shall be notified and refunded up to the amount in full of the individual service or act within thirty (30) days of the event date.
  3. The client accepts that any refund received shall be as full and final settlement, as sole and exclusive remedy in either law or in equity and that the supplier or Connections Entertainment Ltd is NOT liable for any further claim for compensation, loss or damages. The client accepts that any refund is limited to the supplier that did not attend (fee only) and is not in anyway to affect any other service supplied within the same booking form or at the same event.
  4. Connections Entertainment Ltd does not provide any guarantee with respect to a supplier’s performance or service. The client accepts that Connections Entertainment Ltd is NOT liable for a supplier’s lack of service or poor performance. An opinion of which does not constitute a claim for compensation in any form and whilst every care is taken when promoting performers on connectionsentertainment.co.uk inclusion within does not mean that the performer or supplier is vetted or approved. Customer reviews are available online or on request, we offer an honest and open review system to give a true representation of acts and suppliers displayed.
  5. The client agrees that in the unlikely event that they should experience any negativity towards a supplier or service that they will contact [email protected] immediately and that they shallnot post a bad review or publish any negative comments on social media or other any other platform other than connectionsentertainment.co.uk review system.

Any request to cancel a confirmed booking must be made in writing and sent to Connections Entertainment Ltd with the appropriate cancellation fee including a 5% administration fee.

  • {a} [email protected]
  • {b} Connections Ents.Unit 12D Scottow Enterprise Park, Lamas Road, Norfolk NR10 5FB
  1. A Cancellation shall take effect from the date written cancellation with the appropriate fee is received (not the date sent).
  2. An administration fee of 5% (five-percent) shall be applied to all cancellations and is due immediately as confirmation of the client's request to cancel the booking. Failure to pay or late payment of a cancellation fee can delay the acceptance of a cancellation and could result in additional cancellation fees being applied.

Cancellations made with;

  • {a} Less than 90 days shall warrant 35% of the total fee payable to confirm cancellation.
  • {b} Less than 60 days shall warrant 50% of the total fee payable to confirm cancellation.
  • {c} Less than 30 days shall warrant 100% of the total fee payable to confirm cancellation.
  1. The client accepts that; upon signing this agreement that any deposit paid is NON-REFUNDABLE even if the amount paid is above the amount due when subjected to our cancellation policy.
  2. The client accepts full responsibility for any loss or damage suffered by Connections Entertainment Ltd, the supplier, equipment, the venue, representatives or otherwise during the event, including but not limited to; exposure to environmental elements, damage as a result of improper crowd control, negligent, violent or wilful misconduct by the clients guests or persons attending the event. The client is to ensure the safety of any supplier and provide a safe working environment. Where electrical equipment is in use at the venue, the client will ensure that regular examinations have been carried out and that services are safe to use.
  3. At any event where children are to be entertained, it is the clients responsibility to ensure that a responsible adult remains present at all times and that children remain the sole responsibility of the client
  4. Connections Entertainment Ltd reserves the right to refuse or withdraw any supplier without cost and at any time, from any contract, venue or performance for any reason whatsoever to ensure the safety, well being or reputation of the contracted act, supplier or client.
  5. Disintermediation shall not be tolerated, any client attempting to remove Connections Entertainment Ltd from the hire, to deal direct with the supplier should request written permission from Connections Entertainment Ltd. Failure to provide such permission when hiring any supplier introduced by Connections Entertainment Ltd shall result in an application for losses to recover commission fees, marketing, promotional and advertising costs, plus interest.
  6. Account clients or repeat bookers of multiple services may be granted a maximum of thirty (30) days credit, subject to terms and conditions on the invoice supplied. An additional 5% charge shall be applied to any invoice which is NOT paid within 30 days. A further 5% shall be applied to the outstanding amount there after on each consecutive calendar month where the payment remains outstanding.
  7. Unless stated otherwise within any accompanying rider, the client is to provide the supplier with; light refreshments, 1x 13amp power supply, a table, full access to set up or remove equipment and sufficient shelter from adverse weather. If the supplier is required to attend the event for more than 6 hours a hot meal and soft drinks should be provided. Any overtime or extended performances shall be agreed at a rate of pay prior to the event.
  8. Connections Entertainment Ltd is NOT liable for any payment made on the event or any cash amount paid directly to the supplier on the event. Payment made outside of this agreement is strictly between the supplier and the client.
  9. All prices displayed on our website are maintained on a daily basis and are correct to the best of our knowledge when published. Connections Entertainment Ltd reserve the right not to supply the item/s or to cancel the booking request should an incorrect price, description or charge be displayed.
  10. Errors shall be corrected as soon as we are aware of them and we shall contact customers directly to determine their wish to proceed with any affected booking request at the correct price and description. For customers we cannot contact, or those who do not wish to continue with the order at the correct price or correct description, we will cancel and refund the price paid.
  11. Our price promise is to supply acts and services at highly competitive rates, if you see the exact same supplier or act cheaper anywhere online we will match the price and offer the difference as a discount on any additional item that you wish to hire or purchase. Connections Entertainment Ltd does not mark up on acts and offers all entertainers at the best price available at the time of booking.
  12. Our Price Promise covers full price services or acts up to the value of £500 and is subject to change or can be removed at any time and available exclusively for purchases made in the UK. All claims submitted are checked and verified within two working days, subject to full inclusion of the necessary details listed above. Any refund is extended to the original purchaser via their initial payment method or via cheque.
  13. Where non-perishable, non-personalised tangible gifts such as party packs, chair covers or sashes have been ordered direct from Connections Entertainment Ltd, the order can be cancelled and a refund requested within seven working days of receipt of goods. Goods, including free gifts selected as part of a promotion, should be returned intact to the address we specify in their original unused condition. In the event of non-delivery, despatch error, shortage or if damaged goods are received, please notify us as quickly as possible.
  14. The images used to illustrate acts, entertainers or supplier services are used as an indication only. Session lengths or set times can vary from time to time at different events and are given simply as an indication of what is required or offered.
  15. We welcome feedback on all entertainers and suppliers (acts or services). If you have a problem or complaint on your event, please bring it to the attention of the supplier as soon as possible, so that they have a chance to put matters right. If your problem is not resolved, please contact us and we shall be happy to take the matter up with the supplier. In general, we consider it unreasonable if you take no action during an event, but then make a complaint at a later date.
  16. All prices quoted in our promotional literature and on our website do not include VAT and are correct at the time of publication. We reserve the right to increase the price of any product without notice.
  17. All the above terms and conditions apply as a condition to the customer when hiring or purchasing online. Connections Entertainment Ltd. reserves the right to change these terms from time to time without reference to customers. These terms and conditions do not affect our clients statutory rights as a consumer, and are governed by and in accordance with English law. The client and Connections Entertainment Ltd agree that any problems fall under the jurisdiction of the English courts.
  18. Connections Entertainment Ltd complies with the Data Protection Act 1998. and confirms that our data is fairly and lawfully processed for limited purposes, the data is adequate, secure, relevant and not excessive, it’s accurate and not kept longer than is necessary.